Who are we
This website is property of the company Propolinature – Unipessoal,lda. This privacy statement explains how we use the personal information that we collect about you when you this website.
Propolinature – Unipessoal,lda, for the purposes of its commercial activity, needs to collect some personal data from its clients. However, Propolinature – Unipessoal,lda respects the right for privacy and does not collect any personal data without the previous consent of its clients.
The interaction of our clients on our website requires, in some cases, the collection of personal information from the user, or in another cases, to improve the performance of the navigation of our website, the collection of data from your device through small files, commonly known as cookies.
Propolinature – Unipessoal,lda does not commercialize the personal data of clients or users.
In case of questions regarding the collection, processing or use of your personal data, in case of correction, block or data deletion, or the withdrawn of authorisations granted, please contact:
Propolinature – Unipessoal,lda
For the attention of: Person Responsible for the Data Protection
Avenida Vasco da Gama, N.º 774 – Espaço 45
4430-247 Vila Nova de Gaia
Phone: +351 933 147 349
Subject: Person Responsible for the Data Protection
Which personal data is collected and how
At the time of creation and registration of your personal account in the website property of Propolinature – Unipessoal,lda, we shall request the following personal data so you can use the website to discover, consult and make your orders:
- Name, email, phone, address and fiscal number, but there may be other necessary data collected in order to supply goods and services.
We also collect your information when you voluntarily fill surveys, use the chat, evaluate products, subscribe newsletters, call or write us.
By providing your personal data, you are authorizing the collection, use, and disclosure of said information according to the rules described here.
We ask you to not send or share any sensitive personal information, such as race or ethnicity, political opinions, religious or philosophical beliefs, union membership, as well as any genetic data, biometric data, data concerning your health or your sexual orientation.
The information used by the website is collected using cookies, although not specifically identifying you. The following data may or may not be collected:
- IP Address;
- Geographical localization;
- Information about the device through which you are accessing the website, such as type and version of the browser, operating system, screen resolution, preferred language, information in the HTTP headers and version of the agent;
- Search engine used to find and access the website;
- Date and time of activity in the website, as well as web pages and content visited and clicked on;
It should be noted that this information of use does not deliberately identify you, and if it exceptionally does it will be anonymized immediately.
By providing information you are giving your informed and unequivocal consent to the processing of the data concerning you by automated means.
Some of the solicited data is essential, being identified as such, and its lack or inaccuracy can compromise the provided services.
For what purpose do we collect personal data
The collection and processing of personal data by Propolinature – Unipessoal,lda has the following purposes: Client Management, Marketing or Telemarketing, detailed here:
Client Management – since Propolinature – Unipessoal,lda is a company dedicated to the sale of products, and also to the provision of accessory services, such as the transportation, the processing of your data is necessary for the compliance with the sale and purchase contract, or the provision of future services. We store information related to the purchases made in our stores, registering the products acquired, amount paid, date and time, as well as delivery location.
Marketing or Telemarketing – Propolinature – Unipessoal,lda may process the collected personal data to send to its holder information about the products and services they sell. This personal data processing shall be done exclusively with the express consent of its holder, provided for instance at the time of the online account creation through our websites, or by subscribing our newsletter. If you consent, you shall receive marketing communications by email, mail, phone and/or SMS.
The consent for the processing of the processing of the personal data for direct marketing purposes may be revoked at any time by its holder.
If you agree we shall send your personal information to the group of websites owned by Propolinature – Unipessoal,lda so it can offer you its products and services.
Access to personal data
Propolinature – Unipessoal,lda does not share your data for marketing campaigns from companies outside the group nor does it transfer your personal data to a third country.
The recipients or categories of recipients of your personal data, depending on the mean of contact you use, are the Marketing and Communication Departments, Call Center, Commercial and Technical Support /After-Sale.
We shall share your personal data with your consent or, if necessary, to conclude any transaction or to provide any service you requested.
We shall also share with the affiliated controlled by Propolinature – Unipessoal,lda, carrier companies to do the delivery of your orders and payment institutions that manage the payment methods available in our websites.
Access and correction of your information
We want to be certain about the accuracy and reliability of the information we keep about you.
We trust the User to give us complete and accurate information and to update the data regarding any alteration to the information provided.
The User has the right to withdraw their consent at any time, without compromising the legality of the processing done based on the consent previously given and the right to request Propolinature – Unipessoal,lda the access to the personal data, as well as the rectification or its deletion, and the limitation of the processing in which the User is concerned, or the right to oppose the processing, as well as the data portability.
The personal data necessary for the execution of the contract to which the User is a party, for the fulfillment of legal obligations to which the Processing Responsible is subject to, and those necessary for the purpose of the legitimate interests pursued by Propolinature – Unipessoal,lda are not included in the point above.
In accordance with the legal dispositions, the personal data shall be stored only solely for the minimum necessary period of time, for the purposes which motivated its collection or its posterior processing, after which they are deleted or, if it is of interest to Propolinature – Unipessoal,lda, processed for statistical purposes, anonymized, not being possible to identify its holder.
The subsequent processing of personal data for purposes which are not those initially they were collected for does not require consent, although before that the Processing Responsible gives the data holder information about those purposes and any other relevant information.
You are entitled to request a copy of the information we keep about you. If you want to request a copy of the information kept about you, please write us to the postal address Avenida Vasco da Gama, N.º 774 – Espaço 45 4430-247 Vila Nova de Gaia.
If the requests presented by the User are manifestly unfounded or excessive, namely due to its repetitive nature, Propolinature – Unipessoal,lda, under the applicable legal framework, may demand the payment of a reasonable fee considering the administrative costs of providing that information or communication, or for taking the measures needed, or refuse to respond to the request.
Every user can see, edit, or delete their personal data at any time (with the exception of not being able to change the username). The website administrators can also see and edit that information.
The visitors’ comments can be verified through an automated spam detection service.
Cookies are small text files saved on your device in order to collect information about your device and your navigation experience. This information is used to register the number of visits made and compile statistical information about the website activity.
Types of cookies according to the entity that manages them:
- First-party cookies: cookies managed by this domain/website;
- Third-party cookies: cookies managed by another domain/website;
- Persistent cookies: the cookie information is stored permanently on your device;
- Session cookies: the cookie information that is not stored permanently on your device;
Propolinature – Unipessoal,lda uses session cookies, first-party cookies, as well as persistent cookies and third-party cookies.
Types of cookies according to the purpose of use:
- Technical cookies are those that allow to navigate through a domain/website, using different options or services such as, for example, identifying the session, accessing the restricted access areas and to carry out the process of a purchase order.
- Personalization cookies are those that allow to access the domain/website, with a few preset characteristics, according to a number of decisions made, such as the language used.
- Analysis cookies are those that allow the monitorization and analysis of the behavior of the websites’ users that they are linked to. The information collected through those cookies is used, for example, to measure the activity of the websites and make navigation profiles.
- Advertising cookies are those that allow the most efficient management of the advertising spaces based on criteria such as the content edited or how frequently the adverts are shown.
- Behavioral advertising cookies are those that allow the most efficient management of the advertising spaces. These cookies save information about the behavior of the user, obtained through the continuous observation of your navigation habits, allowing the development of a specific profile to show ads based in it.
Propolinature – Unipessoal,lda uses technical cookies, personalization cookies, analysis cookies, advertising cookies but does not use behavioral advertising cookies.
The information related to the cookies is controlled and accessed by the owner of the website.
Propolinature – Unipessoal,lda’s newsletters can contain, for statistical purposes, a single pixel that allows to know if they are opened and check the clicks through the links inside each newsletter.
The user has the possibility to unsubscribe to the newsletter at any time.
According to the information mentioned above, as a user, you are giving your express consent to the usage of the mentioned cookies for their intended purposes.
Specific information about third-party cookies Google Analytics can be obtained on this website: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage and the AddThis service on http://www.addthis.com/privacy
You can obtain more information visiting www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser to not accept cookies and the websites previously mentioned explain how you can remove them. However, the non-acceptance of cookies can result in the incorrect execution of some website features.
None of the cookies used is essential to use the website, for a particular function or for the improvement of the website’s performance.
The cookies are not used for any other purpose other than those mentioned in the point above.
Personal data conservation period
Propolinature – Unipessoal,lda can retain the personal data for ten years and only during the necessary period of time, or for the fulfillment of its legal obligations. In any case, after the ending of the relation with the personal data’s holder, these will cease to be treated for commercial purposes. If you leave a comment or product review, the comment and its metadata is stored indefinitely. This happens in order to recognize and automatically approve any following comments, instead of placing them under moderator revision.
Content embedded from other websites
The articles on this website may contain embedded content (e.g., videos, images, articles, etc.). The embedded content from other websites behaves as if the user was visiting those websites.
Propolinature – Unipessoal,lda implements adequate technical and organizational measures to ensure a level of safety by maintaining the personal data in archive and during their transmission.
Propolinature – Unipessoal,lda is equipped with a computer system capable of resisting, with a certain level of confidence, to accidental events or to malicious or illicit actions that compromise the availability, authenticity, integrity and confidentiality of the personal data stored or transmitted, as well as the safety of the connected services or accessible through those networks and systems.